Users
Administrators use the ACSM manager app to create and modify moderator users. Users have no impact on billing.
NOTE: Guest users do not need to be created in advance. Guests can join any meeting simply by using the room URL shared with them by a moderator (see the Moderator Features documentation).
List
To view the list of moderator users, click the Users link in the header bar of the ACSM manager app. Click the name of any user to view their user details.
Create
To create an individual user, click the New User button at the bottom of the users list. On the Create User page, fill in the following fields:
Username
Enter a username for the new user in the Username field. The username must be between 1 and 20 characters long, and must be unique to the user.
The user will use their username to log into the meeting UI; and their username will be displayed in the meeting UI as the display name for the user.
TIP: You can use any character, including emojis, in a username; but keep in mind that the user will have to enter their username into Login page of the meeting UI into order to log in and start a meeting.
Enter an email address for the new user in the Email field. The email must be a valid email address, and must be unique to the user.
When you send a set-password link to the user, it will be sent to this email address.
Send set-password link
Check the Send set-password link checkbox to send a set-password link to the user as soon as they are created.
A set-password link must be sent to the user before they can log into the meeting UI (so that they can set their password). However, you can choose to do this later (see the Password section below).
Form Submit
Click the Create button to create the user. If no errors occur, the user will be created, and the new user’s detail page will be displayed.
NOTE: Even after setting their password, the user will not be able to log into the meeting UI until you’ve used Rooms section below to grant them access to at least one room.
Import
To create many users at once, click the Import Users button at the bottom of the users list. On the Import Users page, fill in the following fields:
CSV
Enter (or copy and paste) a list of comma-separated values into the CSV field. Each row represents a user to create, and must contain an email address for the user. Each row may optionally contain a username for the user, and a list of room names to create and add the user to.
If the CSV does not include a header row, the first column must be the user’s email address; the second column must be their username; and the remaining columns are interpreted as room names to add the user to. For example:
alice@example.com, Alice, MeetWithAlice, TeamMeeting
bob@example.com, Bob, MeetWithBob, TeamMeeting
carla@example.com, Carla, MeetWithCarla, TeamMeeting
Room columns may be omitted or blank. For example:
alice@example.com, Alice, MeetWithAlice, TeamMeeting, ExecutiveMeeting
bob@example.com, Bob, , HiBob,
carla@example.com, Carla, CallingCarla, TeamMeeting
Columns may be quoted with double quotes (the way Microsoft Excel exports CSV files). For example:
"alice@example.com","Alice","MeetWithAlice","TeamMeeting","ExecutiveMeeting"
"bob@example.com","Bob","","HiBob",""
"carla@example.com","Carla","CallingCarla","TeamMeeting"
If the CSV includes a header row, columns may be in any order. One column in the header row must contain the text “email”, to indicate that the column contains user email addresses; one column must contain the text “username”, to indicate that the column contains usernames; and any number of columns may contain the text “room”, to indicate that the column contains a room name. All other columns will be ignored. For example:
ID, Username, User Email Address, Private Room, Team Room, Room 3, Office Location
101, alice, alice@example.com, MeetWithAlice, TeamMeeting, ExecutiveMeeting, Atlanta
202, bob, bob@example.com, , HiBob, , Boston
303, carla, carla@example.com, CallingCarla, TeamMeeting, , Chicago
In the above example, the “ID” and “Office Location” columns are ignored. The “Username” column is used for usernames; the “User Email Address” column is used for emails; and the “Private Room”, “Team Room”, and “Room 3” columns are used as room names.
Existing users
Select an option for the Existing users dropdown to indicate what to do when a username or email address listed in the CSV field already exists. These are the options:
- Skip and warn: Skip the row.
- Add rooms to user: Add any rooms listed in the row to the user.
- Add rooms to user and remove other rooms: Add any rooms listed in the row to the user, and remove any rooms from the user that are not listed in the row.
Auto-generate username
Select an option for the Auto-generate username dropdown to indicate whether or not to automatically generate a username for each user. These are the options:
- No: Do not generate a username for the user. A username must be specified for each row.
- From username portion of email address: Generate each user’s username from the username portion of their email address. For example, if a user’s email address is
alice@example.com, the usernamealicewill be generated for the user (and override any username specified in the row). - From full email address: Generate each user’s username from their full email address. For example, if a user’s email address is
alice@example.com, the usernamealice@example.comwill be generated for the user (and override any username specified in the row).
Username case
If you choose to auto-generate usernames, select an option for the Username case dropdown to indicate whether or not to change the case of auto-generated usernames. These are the options:
- Keep as is: Do not change the case of each username.
- Convert to lowercase: Change all the letters in each username to lowercase.
- Convert to capitalized: Capitalize the first character in each username, and change the rest of the letters to lowercase.
Auto-generate room for each user
Select an option for the Auto-generate room for each user dropdown to indicate whether or not to automatically generate a separate room for each user. These are the options:
- No: Do not generate a separate room for each user.
- From username: Generate a room for each user, and name it with the user’s username. For example, for a user whose username is
alice, a room namedalicewill be generated for the user (and the user added to the room).
If you choose to auto-generate a room for each user, these rooms will be created in addition to any other rooms you have listed in the CSV. If an auto-generated room name matches an existing room name, a new room will not be created; instead, the user will be added to the existing room.
Room case
If you choose to auto-generate a room for each user, select an option for the Room case dropdown to indicate whether or not to change the case of auto-generated room names. These are the options:
- Keep as is: Do not change the case of each room name.
- Convert to lowercase: Change all the letters in each room name to lowercase.
- Convert to capitalized: Capitalize the first character in each room name, and change the rest of the letters to lowercase.
Room prefix
If you choose to auto-generate a room for each user, optionally enter text into the Room prefix field to specify a common prefix to apply to all auto-generated room names.
For example, if you enter the text MeetWith in the Room prefix field, and import three users with usernames of Alice, Bob, and Carla, the generated rooms will be named MeetWithAlice, MeetWithBob, and MeetWithCarla.
Room suffix
If you choose to auto-generate a room for each user, optionally enter text into the Room suffix field to specify a common suffix to apply to all auto-generated room names.
For example, if you enter the text Here in the Room suffix field, and import three users with usernames of Alice, Bob, and Carla, the generated rooms will be named AliceHere, BobHere, and CarlaHere.
Check
Click the Check button (or Check Again on subsequent pages) to preview the full list of users that will be imported, without starting the import.
Form Submit
After using the Check button at least once, click the Import button to begin the import. The full list of users will be displayed, with rows pending import indicating with a processing icon. As each row is imported, the result for the row will be listed at the end of the row.
Update
To update a user, find the user in the users list, and click the user’s name to view their details. Click the Edit User button on the user detail page to edit the user’s details. On the Edit User page, edit the following fields:
Username
Change the user’s username by modifying the Username field. The username must be between 1 and 20 characters long, and must be unique to the user.
The user will use their username to log into the meeting UI; and their username will be displayed in the meeting UI as the display name for the user.
TIP: You can use any character, including emojis, in a username; but keep in mind that the user will have to enter their username into Login page of the meeting UI into order to log in and start a meeting.
Change the user’s email address by modifying the Email field. The email must be a valid email address, and must be unique to the user.
When you send a set-password link to the user, it will be sent to this email address.
Form Submit
Click the Update button to save your changes. If no errors occur, the user will be updated, and the user’s detail page will be displayed.
Rooms
To set the rooms a user can use, find the user in the users list, and click the user’s name to view their details. Click the Edit Rooms button on the user detail page to edit the user’s rooms. On the Edit Rooms page, select the rooms to grant the user access to use.
TIP: Select one room (and deselect all other rooms) by clicking on a room name. Select or deselect additional rooms by holding down the Ctrl key and clicking on a room name.
Click the Update button to save your changes.
Password
To send a user a link they can use to set (or reset) their password, find the user in the users list, and click the user’s name to view their details. Click the Send Password button on the user detail page to show a confirmation page; and click the Send button on the confirmation page to send the user a set-password link.
Delete
To delete a user, find the user in the users list, and click the user’s name to view their details. Click the Delete User button on the user detail page to show a confirmation page; and click the Delete button on the confirmation page to permanently delete the user.
TIP: To prevent a user from logging into the meeting UI, without permanently deleting the user, remove all rooms from the user (see the Rooms section above).